What are the responsibilities and job description for the IT Support Analyst position at Jobs via Dice?
Description
We are seeking a skilled and experienced Tier 2/3 Desktop Support Analyst to provide comprehensive end-user support in a dynamic IT environment for a well know company in Ankeny, IA. This individual will be responsible for managing hardware/software issues, supporting machine deployments, and utilizing modern endpoint management tools like SCCM and Intune (or similar MDM tools). This is not a help desk role-only candidates with proven Tier 2 support experience will be considered.
100% ONSITE IN ANKENY / LONG TERM CONTRACT
Key Responsibilities
Provide hands-on Tier 2 desktop support for Windows and Apple environments (MacBooks, iPhones, iPads).
Perform break/fix troubleshooting and machine deployments across varied end-user environments.
Deliver support for Microsoft 365 applications and a variety of hardware platforms.
Utilize SCCM to:
Support remote users using tools such as Bomgar (or any remote-in technology).
Respond to and manage incidents using ServiceNow (or any equivalent ticketing system).
Collaborate with IT team members to ensure smooth operations and assist with ongoing IT projects.
Requirements
Required Qualifications
3 years of professional Tier 2 Desktop Support experience
Proficiency with both hardware and software troubleshooting.
Hands-on experience with:
ServiceNow or similar ticketing systems.
Experience in hybrid environments involving co-management (SCCM Intune).
Exposure to mobile device deployment and lifecycle management.
Familiarity with patching third-party applications using SCCM or Intune.
Strong interpersonal and communication skills, with a user-first mindset.
Ability to work independently and escalate complex issues appropriately.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled and experienced Tier 2/3 Desktop Support Analyst to provide comprehensive end-user support in a dynamic IT environment for a well know company in Ankeny, IA. This individual will be responsible for managing hardware/software issues, supporting machine deployments, and utilizing modern endpoint management tools like SCCM and Intune (or similar MDM tools). This is not a help desk role-only candidates with proven Tier 2 support experience will be considered.
100% ONSITE IN ANKENY / LONG TERM CONTRACT
Key Responsibilities
Provide hands-on Tier 2 desktop support for Windows and Apple environments (MacBooks, iPhones, iPads).
Perform break/fix troubleshooting and machine deployments across varied end-user environments.
Deliver support for Microsoft 365 applications and a variety of hardware platforms.
Utilize SCCM to:
- Deploy operating system images, application packages, and software updates.
- Manage SCCM infrastructure: site servers, distribution points, and management points.
- Monitor SCCM logs and resolve deployment/configuration issues.
- Run inventory reporting for hardware and software assets.
- Support co-managed environments alongside Microsoft Intune.
- Manage mobile and endpoint devices.
- Troubleshoot device/app deployments and compliance policies.
Support remote users using tools such as Bomgar (or any remote-in technology).
Respond to and manage incidents using ServiceNow (or any equivalent ticketing system).
Collaborate with IT team members to ensure smooth operations and assist with ongoing IT projects.
Requirements
Required Qualifications
3 years of professional Tier 2 Desktop Support experience
Proficiency with both hardware and software troubleshooting.
Hands-on experience with:
- Microsoft SCCM
- Microsoft Intune
- Windows and Apple device support (Mac, iOS, Windows OS, O365).
ServiceNow or similar ticketing systems.
Experience in hybrid environments involving co-management (SCCM Intune).
Exposure to mobile device deployment and lifecycle management.
Familiarity with patching third-party applications using SCCM or Intune.
Strong interpersonal and communication skills, with a user-first mindset.
Ability to work independently and escalate complex issues appropriately.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
