What are the responsibilities and job description for the IT Service Management Specialist position at Jobs via Dice?
Job Description
ECS is seeking an IT Service Management Specialist to work remotely . Please Note: This position is contingent upon additional funding.
Responsibilities include:
Required Skills
General Description of Benefits
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking an IT Service Management Specialist to work remotely . Please Note: This position is contingent upon additional funding.
Responsibilities include:
- Maintain the health, performance, and reliability of the ServiceNow platform.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and issue resolution, ensuring minimal disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Offer technical leadership in platform design, integration, and optimization efforts.
- Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
Required Skills
General Description of Benefits
- Bachelor's degree in computer science, information systems, or a related discipline.
- At least 5 years of experience in IT support, system administration, or a related technical field.
- Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
- Relevant certifications highly preferred, including:
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation Certification
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Prior experience supporting government agencies or contracts.
- Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks, and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Ability to implement and maintain automated processes and workflows.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Salary : $159,333 - $165,333