What are the responsibilities and job description for the IT Service Desk Personnel position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, eBusiness Solutions, Inc., is seeking the following. Apply via Dice today!
One of our government clients is seeking Service Desk Personnel.
IT Service Desk Personnel
On-Site
312 Rosa Parks Avenue, Nashville, TN 37243
12 Months Contract
Responsibilities:
Printer Administration and Troubleshooting
One of our government clients is seeking Service Desk Personnel.
IT Service Desk Personnel
On-Site
312 Rosa Parks Avenue, Nashville, TN 37243
12 Months Contract
Responsibilities:
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues.
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset passwords and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Internal vs external
- VPN
- LTE
- Wi-Fi
- Account permission
- Compatibility settings
- Browser vs installed
- MSRA
- RDP
- TEAMs
- Webex
- ServiceNow
- Ticket management
- Ticket assignment
- Must be able to lift at least 50 pounds
- IT Call Center Experience preferred