What are the responsibilities and job description for the IT Service Desk Analyst position at Jobs via Dice?
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Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners) Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and actioning it.
Able to work in 24 x 7 shifts on a rotational basis Strong analytical and deductive skills Excellent customer service skills and the ability to interact across multiple disciplines Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
Experience in Creating and maintaining documentation manuals required for the job Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement
Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners) Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and actioning it.
Able to work in 24 x 7 shifts on a rotational basis Strong analytical and deductive skills Excellent customer service skills and the ability to interact across multiple disciplines Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
Experience in Creating and maintaining documentation manuals required for the job Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement
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