What are the responsibilities and job description for the IT Service Desk Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Infomerica, Inc, is seeking the following. Apply via Dice today!
Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners) Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and actioning it.
Able to work in 24 x 7 shifts on a rotational basis Strong analytical and deductive skills Excellent customer service skills and the ability to interact across multiple disciplines Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
Experience in Creating and maintaining documentation manuals required for the job Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement
Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners) Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and actioning it.
Able to work in 24 x 7 shifts on a rotational basis Strong analytical and deductive skills Excellent customer service skills and the ability to interact across multiple disciplines Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
Experience in Creating and maintaining documentation manuals required for the job Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement