What are the responsibilities and job description for the IT Service Desk Analyst position at Jobs via Dice?
Description
Our customer in Syracuse NY, is looking to add a qualified IT Service Desk professionals to join their team of 13 as they are experiencing growth within the company and team has grown overwhelmed with ticket volumes.
Responsibilities
Provides user assistance and ticket resolution for hardware, software, and networking needs.
Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
Conducts diagnostic reviews and troubleshoots issues as requested by users.
Recommends hardware solutions for user computers in office areas.
Troubleshoots and updates devices remotely.
Provides good customer service to ensure functionality and to assist and guide users.
Reports customer feedback and potential technical needs.
Documents technical issues and their resolutions in the IT service management platform
Skills
Service desk, Help desk, Windows 10, Troubleshooting, Phone support, microsoft office, Office 365, Support, Servicenow, Active directory, Password reset, Ticketing system, Customer support, Technical support, Outlook, Windows, Customer service, End user support, Vpn, Hardware, Call center, software support, break/fix
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Application Deadline
This position is anticipated to close on May 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our customer in Syracuse NY, is looking to add a qualified IT Service Desk professionals to join their team of 13 as they are experiencing growth within the company and team has grown overwhelmed with ticket volumes.
Responsibilities
Provides user assistance and ticket resolution for hardware, software, and networking needs.
Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
Conducts diagnostic reviews and troubleshoots issues as requested by users.
Recommends hardware solutions for user computers in office areas.
Troubleshoots and updates devices remotely.
Provides good customer service to ensure functionality and to assist and guide users.
Reports customer feedback and potential technical needs.
Documents technical issues and their resolutions in the IT service management platform
Skills
Service desk, Help desk, Windows 10, Troubleshooting, Phone support, microsoft office, Office 365, Support, Servicenow, Active directory, Password reset, Ticketing system, Customer support, Technical support, Outlook, Windows, Customer service, End user support, Vpn, Hardware, Call center, software support, break/fix
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Application Deadline
This position is anticipated to close on May 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $25