What are the responsibilities and job description for the IT Senior Manager position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Security Industry Specialists, Inc., is seeking the following. Apply via Dice today!
About the role:
The Senior Manager of IT Infrastructure has global responsibility for the leadership and strategic direction of the company''s core Cloud-first IT infrastructure, security and tooling, including Cloud, Systems Administration, Networking, and Helpdesk functions. This role guides strategic decision-making in IT policy and purchasing; ensures system reliability, performance, security, and scalability; and oversees all IT operations personnel. The ideal Senior Manager of IT Infrastructure candidate will be a hands-on technology leader and report directly to the Director of Technology.
Essential Job Functions:
Private Patrol Operator #13936
Security Industry Specialists, Inc. is an Equal Opportunity Employer
About the role:
The Senior Manager of IT Infrastructure has global responsibility for the leadership and strategic direction of the company''s core Cloud-first IT infrastructure, security and tooling, including Cloud, Systems Administration, Networking, and Helpdesk functions. This role guides strategic decision-making in IT policy and purchasing; ensures system reliability, performance, security, and scalability; and oversees all IT operations personnel. The ideal Senior Manager of IT Infrastructure candidate will be a hands-on technology leader and report directly to the Director of Technology.
Essential Job Functions:
- Lead and manage the Cloud, Systems, Networking, and Helpdesk teams across North and South America, ensuring cohesive and efficient operations that are aligned with business needs and objectives.
- Develop and implement the strategic roadmap for IT policy, infrastructure maintenance, and purchasing decisions following best practices such as ITIL
- Provide expert oversight and technical direction for enterprise platforms, ensuring maintenance and optimization of tools and services such as Jamf, SentinelOne, Google Workspace, IAP, VMware, and Auvik.
- Own and drive best in class disaster recovery, business continuity, data protection, backup and information security strategies that support our 24/7 enterprise.
- Partner closely with Security Operations Center (SOC) leadership and staff to deliver a comprehensive physical information security strategy that is aligned with business customer needs, business objectives and industry best practices.
- Collaborate with cross-functional teams and senior leadership to plan and execute major infrastructure projects, upgrades, and migrations with minimal disruption to internal and external customers.
- Mentor, train and develop IT personnel, setting clear performance goals, objectives and growth plans.
- Act as the principal liaison for vendor negotiations concerning license renewals and hardware refreshes, ensuring the optimization of expenditures across enterprise platforms and hardware.
- Provide weekly, monthly, quarterly, annual and ad hoc reporting on the systems’ and teams’ KPIs and other metrics to technology leadership and other key stakeholders.
- Communicate complex technical information clearly and effectively to both operational security staff and senior executive leadership.
- Manage the departmental budget for infrastructure and operational expenditures.
- Perform other related duties as required.
- Bachelor’s degree in Information Technology, Computer Science, or a related field required; equivalent professional experience may be considered.
- 10 years of IT experience, with at least 3 years in a people leadership role overseeing technology operations teams.
- Demonstrated experience deploying and administering enterprise SaaS platforms and tools (Okta, Ping, Jamf, GSuite, SentinelOne, VMware, etc.).
- Strong working knowledge of Windows Server or Linux operating systems administration.
- 3 years working Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
- Experience with Auvik or similar network monitoring and management platforms.
- Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration.
- Firm grasp of zero trust networking concepts and implementations
- Proven track record with endpoint protection, patch management, vulnerability remediation, and identity and access management (IAM) best practices.
- Previous experience operating within high-availability environments with 24/7 uptime requirements.
- Industry certifications preferred (e.g., Microsoft MCSE, CompTIA Server , AWS Solutions Architect, Red Hat RHCE, Okta Certified Administrator, Jamf Certified Tech).
- Excellent troubleshooting, documentation, and communication skills.
- Experience with automation tooling and platforms such as Make, n8n, Zapier, etc. is a plus
- Enterprise experience deploying and governing AI tools is a plus
- Must be a dependable team player with business maturity and enthusiasm, with the ability to deliver a high level of customer service.
- $150,000 annual salary
- Health, Dental, Vision, and 401k for eligible employees
- Paid Time Off including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth
Private Patrol Operator #13936
Security Industry Specialists, Inc. is an Equal Opportunity Employer
Salary : $150,000