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Job ID: 65170
Department: ATL - TDE
Position: IT Process Analyst
Location: 6000 North Terminal Pkwy , Atlanta, Georgia 30320
Duration: 6 Months (Hybrid)
Scope of Work: IT Process Analyst Digital Delivery & Process Improvement
Overview
Digital Delivery & Governance
IT Governance Strategy
Agile Ceremonies
Facilitate and participate in:
Job ID: 65170
Department: ATL - TDE
Position: IT Process Analyst
Location: 6000 North Terminal Pkwy , Atlanta, Georgia 30320
Duration: 6 Months (Hybrid)
Scope of Work: IT Process Analyst Digital Delivery & Process Improvement
Overview
- The IT Process Analyst will support the organization s digital delivery operations by governing delivery processes, coordinating stakeholders, maintaining web-related services, and driving continuous process improvement. The analyst ensures that digital products and services are delivered efficiently, securely, and in alignment with strategic IT goals.
Digital Delivery & Governance
IT Governance Strategy
- Champion, collaborate on, and implement Digital Delivery strategies.
- Support execution of IT strategy by aligning delivery processes with organizational goals.
- Ensure governance practices are followed across all delivery activities.
- Deliver digital products including custom software, SaaS platforms, and system integrations.
- Ensure adherence to defined deliverables, acceptance criteria, and release requirements.
- Manage and maintain the team task board to reflect accurate work status.
- Oversee sprint resource allocation to align with team capacity and priorities.
Agile Ceremonies
Facilitate and participate in:
- Periodic standups
- Sprint planning sessions
- Sprint retrospectives
- Backlog grooming and refinement
- Coordination Activities
- Coordinate day-to-day work with project managers.
- Collaborate with business stakeholders to clarify requirements, priorities, and timelines.
- Manage communication and alignment with external vendors supporting digital delivery.
- Process Maintenance
- Recommend, implement, and adjust operational processes in collaboration with the team.
- Maintain documentation of delivery workflows, standards, and procedures.
- Evangelizing Process Improvements
- Identify improvement opportunities and advocate for new processes using data-driven insights.
- Support experimentation, pilot initiatives, and evaluation of process changes.
- Delivery Metrics
- Track, measure, and visualize delivery metrics (e.g., cycle time, throughput, SLA adherence).
- Provide insight into performance trends to guide decision-making.
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