What are the responsibilities and job description for the IT Helpdesk - Camden, NJ - Friday - Tuesday 4PM-12:30AM $21/hr contract position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Yoh - A Day & Zimmerman Company, is seeking the following. Apply via Dice today!
TITLE: Jr. IOC Operator
ADDRESS: 1 Water Street Camden NJ 08102
SCHEDULE: On-Site // Friday Tuesday 4PM-12:30AM
Primary Role
Maintain application and application interfaces inventory.
Integrate new capabilities into project, product, and program management
Collaborate with other technology domains and business functions to develop innovative business solutions
Translate AW s business strategy and goals into successful projects
Documents problems and resolutions.
Responsible for providing front line support, via call, chat or email, to all American Water Employees and contractors.
Responsible for assisting senior personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed.
Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions.
Understand the relationship between applications, application architectures and Business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Key Accountabilities:
Develop and/or promote solutions which support the business requirements and business strategies, and which align with enterprise and departmental goals
Ensure that uniform enterprise-wide application design standards are maintained
Support leadership in managing customer expectations for project implementation.
Understand the relationship between applications, application architectures and Business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Provides 24x7 remote support in Operations Center.
Handle incoming calls, chats and emails from customers.
Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware).
Maintains knowledge database.
Escalates deficiencies in technical processes and informs Level II Support.
Monitor IT systems (SAP, Network infrastructure).
Create badges and monitor badge system.
Monitor security systems.
Handle customer threat assessments.
Education:
Associates degree in Information Systems or similar technology field is preferred.
Knowledge and skills:
In-depth knowledge of technology, procurement, contract management and vendor management
Excellent verbal, written and presentation skills
Good Collaboration, prioritization and team working skills
Ability to work in a fast-paced dynamic environment with virtual teams
Ability to work independently and take initiative to find/develop solutions for business requirements.
Fast learner with attention to detail
Should be receptive to constructive criticism when necessary
Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
In-depth user knowledge of Microsoft Office products including Outlook.
Strong Client Relations/customer Service Skills Required.
Ability to work on a team and contribute to the team's achievement of objectives and goals.
Experience:
2 years experience working in technology fields required
Estimated Min Rate: $14.70
Estimated Max Rate: $21.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
TITLE: Jr. IOC Operator
ADDRESS: 1 Water Street Camden NJ 08102
SCHEDULE: On-Site // Friday Tuesday 4PM-12:30AM
Primary Role
Maintain application and application interfaces inventory.
Integrate new capabilities into project, product, and program management
Collaborate with other technology domains and business functions to develop innovative business solutions
Translate AW s business strategy and goals into successful projects
Documents problems and resolutions.
Responsible for providing front line support, via call, chat or email, to all American Water Employees and contractors.
Responsible for assisting senior personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed.
Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions.
Understand the relationship between applications, application architectures and Business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Key Accountabilities:
Develop and/or promote solutions which support the business requirements and business strategies, and which align with enterprise and departmental goals
Ensure that uniform enterprise-wide application design standards are maintained
Support leadership in managing customer expectations for project implementation.
Understand the relationship between applications, application architectures and Business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Provides 24x7 remote support in Operations Center.
Handle incoming calls, chats and emails from customers.
Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware).
Maintains knowledge database.
Escalates deficiencies in technical processes and informs Level II Support.
Monitor IT systems (SAP, Network infrastructure).
Create badges and monitor badge system.
Monitor security systems.
Handle customer threat assessments.
Education:
Associates degree in Information Systems or similar technology field is preferred.
Knowledge and skills:
In-depth knowledge of technology, procurement, contract management and vendor management
Excellent verbal, written and presentation skills
Good Collaboration, prioritization and team working skills
Ability to work in a fast-paced dynamic environment with virtual teams
Ability to work independently and take initiative to find/develop solutions for business requirements.
Fast learner with attention to detail
Should be receptive to constructive criticism when necessary
Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
In-depth user knowledge of Microsoft Office products including Outlook.
Strong Client Relations/customer Service Skills Required.
Ability to work on a team and contribute to the team's achievement of objectives and goals.
Experience:
2 years experience working in technology fields required
Estimated Min Rate: $14.70
Estimated Max Rate: $21.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20 hours per week)
- Health Savings Account (HSA) (for employees working 20 hours per week)
- Life & Disability Insurance (for employees working 20 hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Salary : $15 - $21
