What are the responsibilities and job description for the IT Help Desk Technician III position at Jobs via Dice?
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Description
Robert Half is seeking an experienced Tier 3 Support Specialist to supporting a local client in Bellevue, Washington. The ideal candidate will bring strong technical expertise and problem-solving skills to ensure efficient resolution of escalated issues.
Duration: 3-month contract with potential for extension or conversion
Location: 100% onsite in Bellevue, Washington
Schedule: Monday-Friday (7:30-4:30pm)
Responsibilities:
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Description
Robert Half is seeking an experienced Tier 3 Support Specialist to supporting a local client in Bellevue, Washington. The ideal candidate will bring strong technical expertise and problem-solving skills to ensure efficient resolution of escalated issues.
Duration: 3-month contract with potential for extension or conversion
Location: 100% onsite in Bellevue, Washington
Schedule: Monday-Friday (7:30-4:30pm)
Responsibilities:
- Monitor and work through the support ticket queue, ensuring all issues are resolved within the defined SLA.
- Collaborate with the shared service desk (Help Desk) to escalate and resolve complex technical issues efficiently.
- Provide on-site support as the primary technical point of contact.
- Troubleshoot and resolve a wide range of technical issues, including hardware, software, networking, desktops, laptops, and printers.
- Perform root cause analysis on recurring technical problems and recommend preventive measures.
- Maintain clear documentation of issues, solutions, and system changes to support knowledge sharing and continuous improvement.
- Proactively identify and address potential IT concerns to minimize downtime and disruptions to business operations.
- 3 years of experience in Tier 3 Support.
- Proficiency with Windows OS (Dell) and some exposure to MacOS.
- Strong knowledge of Microsoft 365.
- Experience in root cause analysis and escalation management.
- Basic System Administration experience (server connectivity troubleshooting).
- Networking expertise, with experience troubleshooting connectivity issues.
- Excellent communication skills.
- Strong cross-functional collaboration.
- Commitment to delivering exceptional customer service
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
