What are the responsibilities and job description for the IT Help Desk Analyst / The Call Center Analyst - Immediate Placement position at Jobs via Dice?
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IT Help Desk Analyst / The Call Center Analyst - This is a very urgent requirement with immediate placement.
No Corp to Corp candidates - only W2 or 1099 candidates. Local Candidate only
Job Title: IT Help Desk Analyst / The Call Center Analyst)
Location: Harrisburg, Pennsylvania
Interview: Either Web Cam, Phone or In Person
Duration: Long Term
Required Skills::
Promptly answer help desk phone and respond to help desk emails.
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource.
Perform agency computer repairs, as needed, install software/updates on agency computers as needed.
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports.
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
Create ServiceNow incidents for all phone and email requests.
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Articulate, or other eLearning development software.
Job Description::
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
Escalates issues in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment.
Completes assigned tasks.
Strong communication skills; both written and spoken.
Thanks.
IT Help Desk Analyst / The Call Center Analyst - This is a very urgent requirement with immediate placement.
No Corp to Corp candidates - only W2 or 1099 candidates. Local Candidate only
Job Title: IT Help Desk Analyst / The Call Center Analyst)
Location: Harrisburg, Pennsylvania
Interview: Either Web Cam, Phone or In Person
Duration: Long Term
Required Skills::
Promptly answer help desk phone and respond to help desk emails.
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource.
Perform agency computer repairs, as needed, install software/updates on agency computers as needed.
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports.
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
Create ServiceNow incidents for all phone and email requests.
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Articulate, or other eLearning development software.
Job Description::
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
Escalates issues in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment.
Completes assigned tasks.
Strong communication skills; both written and spoken.
Thanks.