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Job Id: 799504
IT Field Services Support
Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641
Client: IA DOM
Duration: 01 Months (Posibility of Extension)
Job Description:
The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory.
This is not a remote or hybrid position. On‑site presence is mandatory.
Key Responsibilities:
Technical Systems Support
Job Id: 799504
IT Field Services Support
Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641
Client: IA DOM
Duration: 01 Months (Posibility of Extension)
Job Description:
The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory.
This is not a remote or hybrid position. On‑site presence is mandatory.
- Work location 1200 E Washington St, Mount Pleasant, IA 52641
- Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa.
- Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.
Key Responsibilities:
Technical Systems Support
- Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.
- Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
- Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
- Support door controls, security cameras, recording systems, and safety equipment technologies.
- Maintain accurate device and inventory records.
- Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.
- Operations & Help Desk
- Serve as the primary technical contact for MPCF users regarding hardware and software issues.
- Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders.
- Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.
- Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
- Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
- Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.
- Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
- Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.
- Apply technical competencies and industry best practices to optimize operational efficiency and productivity.
- Graduation from a four-year college or university
- Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
- Collaborate effectively with facility leadership, co‑workers, end users, and external partners.
- Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.
- Conduct data analysis to understand operational needs and implement practical solutions.
- Participate in training to remain current with emerging technologies.
- Move, install, and configure computer hardware as required.