What are the responsibilities and job description for the IT Director position at Jobs via Dice?
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We are searching for an IT Leader to manage a dept of 5. This IT Leader will work under the current CTO until he retires at the conclusion of 2026. This role requires an in office presence 5 days per week within their Baltimore County HQ. Please review the Requirements and Qualifications if you feel you are a fit!
Requirements:
We are searching for an IT Leader to manage a dept of 5. This IT Leader will work under the current CTO until he retires at the conclusion of 2026. This role requires an in office presence 5 days per week within their Baltimore County HQ. Please review the Requirements and Qualifications if you feel you are a fit!
Requirements:
- The Senior I.T. Manager serves as the operational backbone of enterprise technology delivery, ensuring stable infrastructure, responsive end-user support, and disciplined execution of IT initiatives across a multi-location organization
- This hands-on role balances daily technical support, systems administration, and project-based execution while reinforcing cybersecurity standards, process efficiency, and scalable technology operations aligned with business objectives
- Lead helpdesk operations including ticket triage, escalation management, SLA tracking, and Tier I/II support
- Own and optimize ITSM processes, including incident, problem, and change management workflows
- Develop and maintain IT documentation, SOPs, and knowledge base resources
- Execute system rollouts, hardware deployments, automation initiatives, and project-based technical improvements
- Enterprise Systems & Support Operations
- Maintain Active Directory, endpoint management, network systems, and distributed hardware environments
- Support program management and enterprise platforms (MRI, Data X, App Integrations, Telecom)
- Coordinate hardware procurement, lifecycle management, vendor support, and support in cost-control initiatives
- Security & Compliance
- Monitor security alerts and escalate issues appropriately
- 5 years IT systems administration or technical support experience preferred
- Strong skills in Technical Support, Troubleshooting, and Documentation
- Proactive approach to project-based work, ability to set and meet deadlines
- Experience in real estate, MRI systems, or other real estate software solutions is an advantage
- Bachelor''s degree in computer science, Information Technology, or a related field is preferred
- 2 years of experience supporting real estate owner/operator/investor management strategy, technology, and operations transformation programs at an institutional real estate investor (REIT or Fund) and/or large family portfolio is optimal
- This role is in the office 5 days per week (Baltimore County)