What are the responsibilities and job description for the IT Desktop Support position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sky Systems, Inc. (SkySys), is seeking the following. Apply via Dice today!
Job Title: IT Desktop Support Technician (Backfill Support/ On Call Basis)
Job Type & Location: Onsite || Irving, TX) || Long-term contract - Experience in a Manufacturing/production environment is required. If the resource does not have the said experience, he or she must be comfortable with following Safety Compliance Protocols and wearing safety gear (goggles, gloves and lab coats or safety footwear if needed)
Working Model: It is Backfill/ part time position means whenever the primary engineer is on leave or absent, they will call you in place of that primary engineer and inform you 1 day before. They will give you the salary based on the days you have worked on. Moreover, the number of days in a month is not fixed they are totally depending on primary engineer absence.
Job Requirements:
Technical
Job Title: IT Desktop Support Technician (Backfill Support/ On Call Basis)
Job Type & Location: Onsite || Irving, TX) || Long-term contract - Experience in a Manufacturing/production environment is required. If the resource does not have the said experience, he or she must be comfortable with following Safety Compliance Protocols and wearing safety gear (goggles, gloves and lab coats or safety footwear if needed)
Working Model: It is Backfill/ part time position means whenever the primary engineer is on leave or absent, they will call you in place of that primary engineer and inform you 1 day before. They will give you the salary based on the days you have worked on. Moreover, the number of days in a month is not fixed they are totally depending on primary engineer absence.
Job Requirements:
Technical
- Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
- Experience of ticketing tools (ServiceNow / Remedy etc.),
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Driven and result oriented.
- Passionate about the work
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules