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IT Call Center Specialist

Jobs via Dice
Nashville, TN Full Time
POSTED ON 4/15/2026
AVAILABLE BEFORE 5/14/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Prospect Infosystem Inc, is seeking the following. Apply via Dice today!

Job Title: IT Call Center Specialist

Location: Nashville TN

Duration: Long Term

Rate: $32/hr. on 1099

Responsibilities:

Must be able to lift at least 50 pounds.

IT Call Center Experience Preferred

  • Able to handle call volume of up to 30 calls per day.

People/Customer Service Skills Required

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external
  • VPN
  • LTE
  • Wifi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

Remote support

  • MSRA
  • RDP
  • TEAMs
  • Webex

Hardware Deployment

ServiceNow

  • Ticket management
  • Ticket assignment

Salary : $32

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