What are the responsibilities and job description for the IT Business Systems Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
RESPONSIBILITIES:
Kforce has a client that is seeking an IT Business Systems Analyst in Kalamazoo, MI.
Responsibilities (may include but not limited to):
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
RESPONSIBILITIES:
Kforce has a client that is seeking an IT Business Systems Analyst in Kalamazoo, MI.
Responsibilities (may include but not limited to):
- IT Business Systems Analyst will collect and document business requirements through interviews, workshops, and system observations
- Evaluate business processes, workflows, and data to identify opportunities for improvement and optimization
- Partner with business units to define requirements and design technology solutions that meet organizational needs
- Translate business needs into functional specifications for technical teams
- Conduct process mapping and gap analysis to support continuous improvement initiatives
- Provide advanced application support, troubleshooting complex issues, and resolving user-reported problems
- Perform root cause analysis on recurring issues and work with development teams for permanent resolution
- Assist with deployment of application updates, patches, and new releases, minimizing operational disruption
- Monitor application performance, conduct system health checks, and maintain optimal functioning
- As an IT Business Systems Analyst, you will support user training and create documentation to enable full utilization of applications
- Serve as a liaison between technical teams and business stakeholders on application issues and enhancements
- Collaborate with support teams to improve first-response resolution of application issues
- Provide Tier 3 escalation support for all critical application issues
- Participate in on-call rotation to provide after-hours application support as needed
- Contribute to enterprise technology planning, decisions, and process improvements
- Ensure compliance with internal policies and industry standards for business applications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred
- 3-5 years of experience in business analysis, application support, or other IT systems roles
- Proven experience gathering and documenting business requirements and collaborating with both technical teams and business stakeholders
- Hands-on experience supporting critical business applications, troubleshooting issues, and coordinating with development teams for solutions
- Familiarity with process improvement methodologies such as Lean, Six Sigma, or similar approaches
- Strong teamwork and collaboration skills to work effectively across business units, IT teams, and external partners
- Detail-oriented with a focus on accurate documentation and thorough troubleshooting
- Adaptable and quick to learn new technologies and business processes
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
