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Role:IT Business Relationship Manager
Location: Alameda, CA (onsite 5 days)
Required Qualifications
Experience supporting:
Role:IT Business Relationship Manager
Location: Alameda, CA (onsite 5 days)
Required Qualifications
- Bachelor s degree in Information Systems, Business, or related discipline.
- 7 years of experience in IT Business Relationship Management, IT Business Partnering, Product Ownership, or Application Management roles.
- Hands-on experience supporting Salesforce platforms, preferably Service Cloud.
- Experience working in healthcare, life sciences, or other regulated industries.
- Demonstrated ability to work effectively with onshore and offshore delivery teams.
Experience supporting:
- Call center or consumer engagement platforms
- Digital voucher, incentive, or eCard programs
- Pharmacy, payer, or Medicare / Medicaid-related workflows
- Salesforce certifications (Administrator, Service Cloud Consultant, or equivalent).
- Experience supporting CRM expansion to enterprise or Key Account Management use cases.