IT-Assoc Tech Support Analyst

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We are seeking a dedicated IT Associate Tech Support Analyst to join our dynamic team. This remote position offers an opportunity to make a significant impact in providing technical support and enhancing patient care through innovative technology solutions.

Responsibilities

• Respond to time-sensitive support calls, ensuring effective resolution of issues that impact patient care.
• Serve as the primary point of contact for customers, collaborating with various teams to drive issue resolution.
• Document all reported incidents in detail and manage a ticket backlog of approximately 20-30 cases.
• Troubleshoot production RIS and PACS radiology systems using various technologies.
• Work closely with internal teams to fulfill customer requests and contribute to a collaborative work environment.
  
  

<>Skills

• Minimum of 2 years of experience in an IT Help Desk role or equivalent education in a technical program.
• Strong customer service skills with a proven ability to troubleshoot Windows Operating Systems.
• Proficiency in at least one programming language such as C, C#, C , or Python.
• Experience with Windows command line and PowerShell.
• Familiarity with troubleshooting TCP/IP issues and Active Directory.
  
  

<>Preferred Skills

• Experience in the healthcare industry, particularly in medical imaging.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong communication skills and a proactive approach to problem-solving.
  
  

We are committed to fostering a diverse and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.