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Role :: Image Capture Support Analyst
Location :: Brooklyn, OH
Type :: Fulltime
Job Description
Must Have Technical/Functional Skills:
Role :: Image Capture Support Analyst
Location :: Brooklyn, OH
Type :: Fulltime
Job Description
Must Have Technical/Functional Skills:
- Hands-on experience in Dotnet applications and SQL.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently in a client-facing onsite environment.
- 5 years of experience in application support.
- Exposure to BFSI domain, especially banking operations.
- Experience with JIRA, EPPIC, and other ticketing tools.
- Provide onsite support for image capture applications, including job monitoring, issue resolution, and performance tuning.
- End-to-end ownership of incidents, problem tickets, and change management.
- Vulnerability Remediation, SQL Query Optimization.
- Good understanding of ServiceNow tool.
- Familiar with Kibana and Dynatrace.
- Support 247 on-call operations ensuring minimal downtime.
- Experience in windows operating system and Knowledge about Internet information services (IIS) configurations.
- Participate in patch deployments and upgrades, ensuring zero-defect rollouts and minimal business disruption.
- Liaise with client stakeholders to gather requirements, provide updates, and address escalations.
- Maintain documentation for job schedules, criticality assessments, and operational procedures.
- Support incident analysis and remediation efforts in collaboration with the AMS team.
- Contribute to continuous improvement initiatives and automation opportunities in image capture processes.
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.