What are the responsibilities and job description for the Helpdesk Technician position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, INNOVIT USA INC, is seeking the following. Apply via Dice today!
Hiring: W2 Candidates Only
Visa: Open to any visa type with valid work authorization in the USA
Summary: Helpdesk technicians provide technical assistance to end-users, resolving IT-related issues and escalating complex problems. They maintain IT systems' smooth operation and user productivity.
Key Responsibilities:
Hiring: W2 Candidates Only
Visa: Open to any visa type with valid work authorization in the USA
Summary: Helpdesk technicians provide technical assistance to end-users, resolving IT-related issues and escalating complex problems. They maintain IT systems' smooth operation and user productivity.
Key Responsibilities:
- Respond to and resolve IT support tickets.
- Diagnose and troubleshoot hardware and software issues.
- Assist with installation and configuration of systems.
- Document solutions and maintain knowledge base.
- Escalate unresolved issues to senior IT staff.
- Provide guidance to users on IT policies and procedures.
- Monitor and maintain IT systems and peripherals.
- Support remote users and mobile devices.
- Participate in IT system updates and maintenance.
- Maintain service quality and user satisfaction.
- Associate/Bachelor s degree in IT or related field.
- 1-3 years of experience in helpdesk or support role.
- Knowledge of operating systems and basic networking.
- Strong communication and problem-solving skills.
- CompTIA A or similar certifications.
- Experience with ticketing systems.
- Familiarity with cloud services.
- Ability to create user guides and documentation.