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Job#: 3028474
Job Description:
Helpdesk Team Tier 1
Location: Franklin, Tennessee (Partial Remote, onsite 3 days a week)
Employment Type: Contract
Role Overview
The primary responsibility of this position is to support the daily performance of computer systems for offices in North America and to support the daily operations of proprietary IT tools for dealerships. This role involves coordinating IT support activities, maintaining network accounts, and tracking IT hardware and software assets.
Key Responsibilities
Experience: 2 years of industry experience in an IT Helpdesk or NOC environment.
Technical Skills: Intermediate skill level with expected knowledge and troubleshooting experience in Windows 11, Office 365, Active Directory, basic networking concepts, printers, and laptop hardware.
Soft Skills: The position requires excellent customer service communication skills, both verbal and written.
Work Environment
This is a hybrid position requiring three days onsite in Franklin, TN, and allowing two days of remote work.
Compensation & Benefits
The pay rate for this position is between $20.00 and $20.50 per hour. Further details on benefits will be provided to eligible candidates.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job#: 3028474
Job Description:
Helpdesk Team Tier 1
Location: Franklin, Tennessee (Partial Remote, onsite 3 days a week)
Employment Type: Contract
Role Overview
The primary responsibility of this position is to support the daily performance of computer systems for offices in North America and to support the daily operations of proprietary IT tools for dealerships. This role involves coordinating IT support activities, maintaining network accounts, and tracking IT hardware and software assets.
Key Responsibilities
- Provide first point of contact support, resolving user problems using all available tools.
- Obtain all relevant information to escalate more complex issues to the appropriate IT team as needed.
- Log all support requests from emails, calls, and Teams within ServiceNow.
- Manage and track IT hardware and software assets.
- Support the daily performance of computer systems for North American offices.
- Assist with the daily operations of proprietary IT tools for dealerships.
- Coordinate IT support activities with North American companies and teams in Japan.
- Maintain network accounts for users.
Experience: 2 years of industry experience in an IT Helpdesk or NOC environment.
Technical Skills: Intermediate skill level with expected knowledge and troubleshooting experience in Windows 11, Office 365, Active Directory, basic networking concepts, printers, and laptop hardware.
Soft Skills: The position requires excellent customer service communication skills, both verbal and written.
Work Environment
This is a hybrid position requiring three days onsite in Franklin, TN, and allowing two days of remote work.
Compensation & Benefits
The pay rate for this position is between $20.00 and $20.50 per hour. Further details on benefits will be provided to eligible candidates.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Salary : $20 - $21