What are the responsibilities and job description for the Helpdesk Support position at Jobs via Dice?
RESPONSIBILITIES:
Kforce has a client in Austin, TX that is seeking a Helpdesk Support.
Summary:
We are looking for a proactive and customer-focused Helpdesk Technician to join our growing team in Austin. This role is hands-on, supporting end users in a fast-paced environment. The Helpdesk Support will handle technical issues, provide white-glove service, and ensure a positive experience for every user.
Key Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Austin, TX that is seeking a Helpdesk Support.
Summary:
We are looking for a proactive and customer-focused Helpdesk Technician to join our growing team in Austin. This role is hands-on, supporting end users in a fast-paced environment. The Helpdesk Support will handle technical issues, provide white-glove service, and ensure a positive experience for every user.
Key Responsibilities:
- Respond to support calls, voicemails, and tickets promptly
- Troubleshoot and resolve hardware/software issues via phone and remote tools
- Perform imaging and system setups for onboarding/offboarding
- Support daily operations including financial ticket submissions and leadership requests
- Participate in daily onboarding/offboarding meetings
- Maintain accurate documentation in Jira and other IT systems
- Growing company with exciting initiatives following recent acquisition
- Opportunity for full-time conversion after 90 days
- Collaborative team and hands-on technical experience
- Team-oriented environment where trust and collaboration matter
- Focus on helping people, not just solving technical issues
- Jira experience
- Strong phone support skills and willingness to take calls
- Imaging and system setup
- Operating systems (Windows, macOS)
- Azure/Microsoft environments
- VOIP systems
- Empathy and strong customer service mindset
- Ability to stay calm and collected under pressure
- Detail-oriented and curious-willing to learn and adapt
- Excellent communication skills; Soft-spoken and professional
- Familiarity with BMC; Atlassian tools preferred
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.