What are the responsibilities and job description for the Helpdesk Support Technician position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!
Description
Providing end-user technical support (in person, phone, remote)
Installing, maintaining, and troubleshooting computer hardware and software
Imaging, deploying, and redeploying devices
Maintaining hardware and software inventory and asset records
Supporting LAN, Wi-Fi, communication, and mobile devices
Setting up audio/visual equipment for meetings
Creating technical documentation and knowledge base articles
Skills required:
Strong troubleshooting and problem-solving skills
Customer service and communication skills
Ability to work independently with moderate supervision
Knowledge of distributed computing environments
Device imaging and deployment skills
Asset and inventory management
Documentation and technical writing skills
Knowledge and ability to utilize the current version of the following products:
Microsoft Windows operating systems
Microsoft Office
Microsoft Active Directory
LAN/WAN networks
Wi-Fi and communication systems
Device imaging software
Audio/visual equipment
Mobile devices and smartphones
Additional Skills & Qualifications
Experience required:
Six (6) months of experience advising and assisting computer users in a distributed computing environment
(Education may substitute for experience as determined relevant by the agency)
Education required:
High School Diploma or equivalent
Preferred:
Microsoft Certified Professional (MCP)
CompTIA A Certification
CompTIA Network Certification
Physical requirements (lifting, repetitive motion, etc):
Continuous sitting at computer workstation
Continuous bilateral hand coordination (keyboard/mouse use)
Occasional standing and walking
Occasional reaching above shoulder height
Occasional bending, crouching, kneeling
Occasional lifting:
Up to 2 lbs (files)
Up to 7 lbs (binders)
Up to 20 lbs (computer equipment)
Exposure to electrically powered office, network, and telecommunications equipment
Must follow safety procedures when installing/repairing equipment
Job Type & Location
This is a Contract position based out of Topeka, KS.
Pay And Benefits
The pay range for this position is $18.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Topeka,KS.
Application Deadline
This position is anticipated to close on May 23, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Description
Providing end-user technical support (in person, phone, remote)
Installing, maintaining, and troubleshooting computer hardware and software
Imaging, deploying, and redeploying devices
Maintaining hardware and software inventory and asset records
Supporting LAN, Wi-Fi, communication, and mobile devices
Setting up audio/visual equipment for meetings
Creating technical documentation and knowledge base articles
Skills required:
Strong troubleshooting and problem-solving skills
Customer service and communication skills
Ability to work independently with moderate supervision
Knowledge of distributed computing environments
Device imaging and deployment skills
Asset and inventory management
Documentation and technical writing skills
Knowledge and ability to utilize the current version of the following products:
Microsoft Windows operating systems
Microsoft Office
Microsoft Active Directory
LAN/WAN networks
Wi-Fi and communication systems
Device imaging software
Audio/visual equipment
Mobile devices and smartphones
Additional Skills & Qualifications
Experience required:
Six (6) months of experience advising and assisting computer users in a distributed computing environment
(Education may substitute for experience as determined relevant by the agency)
Education required:
High School Diploma or equivalent
Preferred:
Microsoft Certified Professional (MCP)
CompTIA A Certification
CompTIA Network Certification
Physical requirements (lifting, repetitive motion, etc):
Continuous sitting at computer workstation
Continuous bilateral hand coordination (keyboard/mouse use)
Occasional standing and walking
Occasional reaching above shoulder height
Occasional bending, crouching, kneeling
Occasional lifting:
Up to 2 lbs (files)
Up to 7 lbs (binders)
Up to 20 lbs (computer equipment)
Exposure to electrically powered office, network, and telecommunications equipment
Must follow safety procedures when installing/repairing equipment
Job Type & Location
This is a Contract position based out of Topeka, KS.
Pay And Benefits
The pay range for this position is $18.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Topeka,KS.
Application Deadline
This position is anticipated to close on May 23, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $18 - $19