What are the responsibilities and job description for the Helpdesk Support Technician position at Jobs via Dice?
Description
A growing manufacturing company is seeking an onsite Help Desk Technician who is eager to learn, expand their technical skillset, and support a fast-paced operational environment. This is an excellent opportunity for an early-career IT professional who enjoys hands-on work, problem-solving, and being the go-to resource for day-to-day technology needs. Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices.
Image machines, install required applications, and ensure proper user access and permissions. Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors. Receive, log, prioritize, and resolve support tickets through the company's ticketing system. Provide Level 1-2 support for hardware, software, user access, and connectivity issues. Maintain clear documentation of issues, resolutions, and technical procedures. Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications.
Support network connectivity issues-including basic troubleshooting of switches, Wi-Fi access points, and wired connections. Assist with password resets, account provisioning, and user onboarding/offboarding.
Job Type & Location
This is a Contract to Hire position based out of Bedford, OH.
Pay And Benefits
The pay range for this position is $20.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bedford,OH.
Application Deadline
This position is anticipated to close on Mar 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
A growing manufacturing company is seeking an onsite Help Desk Technician who is eager to learn, expand their technical skillset, and support a fast-paced operational environment. This is an excellent opportunity for an early-career IT professional who enjoys hands-on work, problem-solving, and being the go-to resource for day-to-day technology needs. Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices.
Image machines, install required applications, and ensure proper user access and permissions. Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors. Receive, log, prioritize, and resolve support tickets through the company's ticketing system. Provide Level 1-2 support for hardware, software, user access, and connectivity issues. Maintain clear documentation of issues, resolutions, and technical procedures. Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications.
Support network connectivity issues-including basic troubleshooting of switches, Wi-Fi access points, and wired connections. Assist with password resets, account provisioning, and user onboarding/offboarding.
Job Type & Location
This is a Contract to Hire position based out of Bedford, OH.
Pay And Benefits
The pay range for this position is $20.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bedford,OH.
Application Deadline
This position is anticipated to close on Mar 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $33