HelpDesk Support Specialist

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This role focuses on delivering accurate and customer-centric technical support to end users primarily via phone and email. The Support Center Specialist will troubleshoot and resolve both basic and complex technical issues, collaborate with IT teams to deploy upgrades and new services, and maintain documentation. This position offers the opportunity to engage in IT projects and share knowledge within a collaborative team environment.

Key Responsibilities:

• Provide first-level technical support via phone and email, ensuring timely and professional service to end users.
• Troubleshoot and resolve hardware, software, network, and connectivity issues to enhance user experience.
• Collaborate with IT teams to deploy hardware and software upgrades, contributing to the overall efficiency of IT operations.
• Assist with product testing and special projects, helping to ensure that new systems meet user needs.
• Maintain and update knowledge base articles and documentation to support continuous improvement in service delivery.
  
  

Required Qualifications:

• Eligible to permanently work in the US without sponsorship.
• High school diploma or GED equivalent.
• 1-2 years of technical support experience, including phone-based troubleshooting.
• 1-2 years of experience in the support of networks and related systems.
• Understanding of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Experience providing remote support via VPN, Citrix, or wireless connections.
  
  

Additional Details:

• Location: Houston, TX 77064
• Employment Type: Contract
  
  

Join a dynamic team where you can make a significant impact by providing top-notch technical support while engaging in IT projects and knowledge sharing. This position offers a flexible schedule and the potential for contract-to-permanent placement.

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