Helpdesk Support Specialist

Job ID: 2611263

Location: Huntsville, AL, US

Date Posted: 2026-04-10

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Helpdesk Support Specialist to support SAIC's Integrated Battle Command System (IBCS) FMS Team in Huntsville, AL.

The Helpdesk Support Specialist will be responsible for but not limited to the following:

• Provide web application support.
• Provide systems administration support to cross-functional product development teams.
• Prepare detailed systems administration plans and level of effort estimates for meeting product roadmap release requirements.
• Detect, diagnose, isolate and correct web system operational failures.
• Support Incident and Problem Management activities with web expertise and troubleshooting.
  
  

Qualifications

Required Education:

• Bachelor's degree and zero (0) years' experience; additional six (6) years' experience can be considered in lieu of degree (per contract vehicle).
  
  

Required Clearance:

• Must possess an active Interim Secret security clearance with the ability to obtain a Secret security clearance; ship required.
  
  

Required Skills:

• Proficiency in troubleshooting web application issues, including browser compatibility, performance, and user access problems.
• Knowledge of web technologies, such as HTML, CSS, JavaScript, and APIs.
• Familiarity with common web browsers and their respective developer tools.
• Strong interpersonal and communication skills with the ability to empathize with end-users and provide clear, concise instructions and solutions.
• Demonstrated ability to analyze complex technical issues, identify root causes, and implement effective solutions.
• Proficiency in maintaining accurate and detailed records of support incidents and resolutions.
  
  

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .