What are the responsibilities and job description for the Helpdesk Support Analyst - Healthcare position at Jobs via Dice?
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Key Responsibilities -
Key Responsibilities -
- Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management.
- Enrollment Coordination Manage and coordinate student, communicating with both the State and individuals to ensure smooth onboarding.
- Training Site Management Oversee the logistical readiness of training sites, ensuring locations are equipped and prepared for successful training sessions. Training Material Development & Improvement Prepare, update, and continuously enhance training materials to ensure content remains current, accurate, and engaging.
- Training Delivery Deliver training programs to adapting instructional approach to diverse audiences and locations.
- Post-Course Evaluation Administer and collect post-training surveys to assess course effectiveness and identify areas for improvement.
- Customized Department Training Plan and coordinate the development and delivery of tailored training modules for specific departmental needs.