What are the responsibilities and job description for the Helpdesk Specialist position at Jobs via Dice?
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Job Title: Helpdesk Specialist
Location: Arlington, VA/Ft. Belvoir, VA - Onsite
Status: Full Time with benefits
Clearance: Active Secret Clearance
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
YSI offers a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified Helpdesk Specialist. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Job Responsibilities:
Job Title: Helpdesk Specialist
Location: Arlington, VA/Ft. Belvoir, VA - Onsite
Status: Full Time with benefits
Clearance: Active Secret Clearance
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
YSI offers a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified Helpdesk Specialist. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Job Responsibilities:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors to ensure a timely resolution.
- Familiar with standard concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
- Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
- Works under general supervision.