What are the responsibilities and job description for the Helpdesk Coordinator position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, NextGen IT Inc., is seeking the following. Apply via Dice today!
Job Title: Helpdesk Coordinator
Location: Plano, TX(Onsite)
Duration: Long term contract
Visa: Mandatory U.S. Citizen
Role Overview:
We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.
Key Responsibilities:
Job Title: Helpdesk Coordinator
Location: Plano, TX(Onsite)
Duration: Long term contract
Visa: Mandatory U.S. Citizen
Role Overview:
We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.
Key Responsibilities:
- Serve as the primary contact for helpdesk support during decommission.
- Log, track, and resolve user issues efficiently.
- Escalate complex problems to technical teams and follow up on resolutions.
- Maintain accurate records of helpdesk activities and prepare reports.
- Ensure compliance with organizational standards and SLAs.
- Experience in helpdesk or support coordination roles.
- Strong organizational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
Tier 1 Helpdesk Support
TEKsystems -
Coppell, TX
IT Helpdesk Intern
Cadence McShane Construction Company -
Plano, TX
IT Helpdesk Engineer
Cadence McShane Construction Company -
Plano, TX