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Job Title: Helpdesk Coordinator
Location: Plano, TX(Onsite)
Duration: Long term contract
Visa: Mandatory U.S. Citizen
Role Overview:
We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.
Key Responsibilities:
Job Title: Helpdesk Coordinator
Location: Plano, TX(Onsite)
Duration: Long term contract
Visa: Mandatory U.S. Citizen
Role Overview:
We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.
Key Responsibilities:
- Serve as the primary contact for helpdesk support during decommission.
- Log, track, and resolve user issues efficiently.
- Escalate complex problems to technical teams and follow up on resolutions.
- Maintain accurate records of helpdesk activities and prepare reports.
- Ensure compliance with organizational standards and SLAs.
- Experience in helpdesk or support coordination roles.
- Strong organizational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.