What are the responsibilities and job description for the Help Desk Support position at Jobs via Dice?
Description
Job Description Summary:
The position provides first-line remote support to end-users experiencing difficulties with computer hardware and with computer applications and communications software. The position responds to non-complex, level 1 issues and escalates level 2 issues accordingly under limited/minimal direct supervision. Common issues will be password resets, AD issues, etc. There will be a training period upon start to learn current systems.
Job Responsibilities (listed in order of importance and/or time spent):
Address initial telephone or email request from Users, including logging call activity
Provide both routine and detailed technical advice, guidance, and support to end users
Experiencing difficulties using corporate IT systems, products, and services
Resolve technical software and hardware operating or network difficulties
Provide technical support including problem diagnosis, repair, setup, configuration, etc.
Ensure proper recording, documentation and closure
Demonstrate, install, and commission corporate IT products, services, and upgrades of hardware and software systems
Identify opportunities and risks associated with changes in the environment
Assist with planning requirements for the installation and commissioning of operating or network systems
Provide routine end user training
Emulate or reproduce technical problems encountered by users
Apply all relevant technical standards, procedures, and tools
Prioritize problem resolution, monitor progress, and apply escalation procedures
Basic Education And/or Experience Requirements
College Degree in Computer Science, or the equivalent combination of education, training, and experience.
Minimum 2 years' experience in the IT Service and Support area. Specific, previous job experience in a Service Desk environment.
Basic Qualifications
Able to communicate clear and consistent information. Gather and interpret relevant data and information.
Strong technical understanding of the various hardware, software, and networking systems being supported.
Self-motivated and goal oriented.
Knowledge of and demonstrated experience using software to troubleshoot problems and prepare reports
(e.g. Microsoft Word, Excel, Access, etc.).
Use computer technology to solve a variety of complex problems. Knowledge of Windows based products, PC operating systems and local area networks.
Explain complex information simply and accurately. Pay attention to detail and work effectively under pressure.
Think analytically and problem solve. Maintain flexibility in thinking - flexibility and adaptability to quickly respond to changing priorities.
Exhibit patience and avoid escalating existing frustration levels.
Empathy - ability to put self in the position of the end user experiencing IT systems challenges.
Customer-friendly attitude and the ability to work in a team environment.
Preferred Qualifications & Interests (PQIs)
Experience with Service Now; Workday Enterprise Cloud; HP and IBM hardware.
Skills
Help desk support, printer support
Top Skills Details
Help desk support
Additional Skills & Qualifications
Additional Skills & Qualifications
ServiceNow
Windows 60% / Mac 40% of environment.
Job Type & Location
This is a Contract position based out of Des Plaines, IL.
Pay And Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Des Plaines,IL.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description Summary:
The position provides first-line remote support to end-users experiencing difficulties with computer hardware and with computer applications and communications software. The position responds to non-complex, level 1 issues and escalates level 2 issues accordingly under limited/minimal direct supervision. Common issues will be password resets, AD issues, etc. There will be a training period upon start to learn current systems.
Job Responsibilities (listed in order of importance and/or time spent):
Address initial telephone or email request from Users, including logging call activity
Provide both routine and detailed technical advice, guidance, and support to end users
Experiencing difficulties using corporate IT systems, products, and services
Resolve technical software and hardware operating or network difficulties
Provide technical support including problem diagnosis, repair, setup, configuration, etc.
Ensure proper recording, documentation and closure
Demonstrate, install, and commission corporate IT products, services, and upgrades of hardware and software systems
Identify opportunities and risks associated with changes in the environment
Assist with planning requirements for the installation and commissioning of operating or network systems
Provide routine end user training
Emulate or reproduce technical problems encountered by users
Apply all relevant technical standards, procedures, and tools
Prioritize problem resolution, monitor progress, and apply escalation procedures
Basic Education And/or Experience Requirements
College Degree in Computer Science, or the equivalent combination of education, training, and experience.
Minimum 2 years' experience in the IT Service and Support area. Specific, previous job experience in a Service Desk environment.
Basic Qualifications
Able to communicate clear and consistent information. Gather and interpret relevant data and information.
Strong technical understanding of the various hardware, software, and networking systems being supported.
Self-motivated and goal oriented.
Knowledge of and demonstrated experience using software to troubleshoot problems and prepare reports
(e.g. Microsoft Word, Excel, Access, etc.).
Use computer technology to solve a variety of complex problems. Knowledge of Windows based products, PC operating systems and local area networks.
Explain complex information simply and accurately. Pay attention to detail and work effectively under pressure.
Think analytically and problem solve. Maintain flexibility in thinking - flexibility and adaptability to quickly respond to changing priorities.
Exhibit patience and avoid escalating existing frustration levels.
Empathy - ability to put self in the position of the end user experiencing IT systems challenges.
Customer-friendly attitude and the ability to work in a team environment.
Preferred Qualifications & Interests (PQIs)
Experience with Service Now; Workday Enterprise Cloud; HP and IBM hardware.
Skills
Help desk support, printer support
Top Skills Details
Help desk support
Additional Skills & Qualifications
Additional Skills & Qualifications
ServiceNow
Windows 60% / Mac 40% of environment.
Job Type & Location
This is a Contract position based out of Des Plaines, IL.
Pay And Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Des Plaines,IL.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $24