What are the responsibilities and job description for the Help Desk III- Must be CURRENT WI residents position at Jobs via Dice?
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Role: Help Desk III- Must be CURRENT WI residents
Location: Madison, WI-Hybrid
Duration of Contract: through 6/30/2026 with possible extension
Project details: This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems.
Required Skills:
Role: Help Desk III- Must be CURRENT WI residents
Location: Madison, WI-Hybrid
Duration of Contract: through 6/30/2026 with possible extension
Project details: This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems.
Required Skills:
- Service Desk & IT/Desktop Support (2-5 years of relevant experience)
- Strong communication and customer service skills
- Familiarity with ITSM/ticketing systems e.g. Cherwell
- Experience writing technical and user documentation
- Image and deploy PCs (2-5 years' experience)