What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.
Responsibilities:
Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees
Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner
Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date
Support user account administration tasks, including password resets and access updates within Active Directory
Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications
Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution
Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
Requirements
Experience providing desktop or help desk support in a detail-focused IT environment
Working knowledge of Active Directory for basic user and access management tasks
Hands-on experience supporting Microsoft Windows and Windows 10 operating systems
Ability to perform structured troubleshooting for hardware, software, and user access issues
Familiarity with service desk ticketing processes and maintaining detailed support documentation
Strong communication skills with the ability to assist users in a clear and effective manner
Spanish language skills are preferred for supporting a diverse user base
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.
Responsibilities:
Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees
Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner
Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date
Support user account administration tasks, including password resets and access updates within Active Directory
Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications
Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution
Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
Requirements
Experience providing desktop or help desk support in a detail-focused IT environment
Working knowledge of Active Directory for basic user and access management tasks
Hands-on experience supporting Microsoft Windows and Windows 10 operating systems
Ability to perform structured troubleshooting for hardware, software, and user access issues
Familiarity with service desk ticketing processes and maintaining detailed support documentation
Strong communication skills with the ability to assist users in a clear and effective manner
Spanish language skills are preferred for supporting a diverse user base
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.