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Description
Position Overview:
This role is responsible for providing Tier II IT support and troubleshooting functions to
ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and
resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors,
maintaining inventory, and delivering user training to ensure optimal system performance
for employees, contractors, and other staff members.
Key Responsibilities:
Troubleshoots and resolves end user hardware, software and networking issues to
ensure optimal performance.
Diagnoses and resolves Tier II performance issues on user systems.
Provides Tier II support for escalated issues from Tier I technicians Install,
Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers,
Tablets, Smartphones, Windows Operating Systems, and Software applications).
Works with outside consultants and vendors to resolve IT issues.
Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction
Printers, Tablets, Smartphones, Windows Operating Systems, and Software
applications).
Remediates user systems to remove malware, spyware, viruses, etc.
Diagnoses and resolves basic network connectivity issues.
Supports migration projects through testing and deployment.
Participated in user onboarding and offboarding by assisting with setup of new user
hardware and deploying end user devices, as well as managing equipment returns.
Provides user training in best practices for technology usage and security protocols
as needed.
Maintains high level of adherence to cybersecurity principles, ethics practices, and
company policies.
Travels to remote sites as needed to provide on-site User Support.
Required to participate in standby or on-call rotation to meet deadlines or address
emergencies as needed.
Performs other duties or special projects as required or assigned
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
Position Overview:
This role is responsible for providing Tier II IT support and troubleshooting functions to
ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and
resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors,
maintaining inventory, and delivering user training to ensure optimal system performance
for employees, contractors, and other staff members.
Key Responsibilities:
Troubleshoots and resolves end user hardware, software and networking issues to
ensure optimal performance.
Diagnoses and resolves Tier II performance issues on user systems.
Provides Tier II support for escalated issues from Tier I technicians Install,
Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers,
Tablets, Smartphones, Windows Operating Systems, and Software applications).
Works with outside consultants and vendors to resolve IT issues.
Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction
Printers, Tablets, Smartphones, Windows Operating Systems, and Software
applications).
Remediates user systems to remove malware, spyware, viruses, etc.
Diagnoses and resolves basic network connectivity issues.
Supports migration projects through testing and deployment.
Participated in user onboarding and offboarding by assisting with setup of new user
hardware and deploying end user devices, as well as managing equipment returns.
Provides user training in best practices for technology usage and security protocols
as needed.
Maintains high level of adherence to cybersecurity principles, ethics practices, and
company policies.
Travels to remote sites as needed to provide on-site User Support.
Required to participate in standby or on-call rotation to meet deadlines or address
emergencies as needed.
Performs other duties or special projects as required or assigned
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.