What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.
Responsibilities:
Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues.
Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues.
Manage user accounts and permissions using Active Directory.
Address and resolve service desk tickets in an efficient and detail-oriented manner.
Deliver superior customer service by assisting end users with their IT needs and concerns.
Install, configure, and maintain computer hardware and peripherals.
Collaborate with team members to resolve complex technical challenges.
Document technical solutions and processes for future reference.
Support end users in navigating various systems and tools effectively.
Ensure all tasks are completed in compliance with company policies and IT standards.
Requirements
Proficiency in Active Directory for user account management and permissions.
Strong knowledge of Microsoft Windows 10 and basic troubleshooting techniques.
Experience handling service desk tickets and providing timely resolutions.
Excellent customer service skills and a commitment to assisting end users effectively.
Familiarity with hardware installation, configuration, and maintenance.
Ability to work independently and manage time efficiently in a part-time schedule.
Solid communication skills to explain technical issues to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.
Responsibilities:
Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues.
Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues.
Manage user accounts and permissions using Active Directory.
Address and resolve service desk tickets in an efficient and detail-oriented manner.
Deliver superior customer service by assisting end users with their IT needs and concerns.
Install, configure, and maintain computer hardware and peripherals.
Collaborate with team members to resolve complex technical challenges.
Document technical solutions and processes for future reference.
Support end users in navigating various systems and tools effectively.
Ensure all tasks are completed in compliance with company policies and IT standards.
Requirements
Proficiency in Active Directory for user account management and permissions.
Strong knowledge of Microsoft Windows 10 and basic troubleshooting techniques.
Experience handling service desk tickets and providing timely resolutions.
Excellent customer service skills and a commitment to assisting end users effectively.
Familiarity with hardware installation, configuration, and maintenance.
Ability to work independently and manage time efficiently in a part-time schedule.
Solid communication skills to explain technical issues to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.