What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
Position Purpose:
The Help Desk Support Specialist will provide Tier 1-2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.
Key Responsibilities:
Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.
Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).
Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.
Monitor and respond to tickets via the help desk system within established SLAs.
Assist with VPN, MFA, and SSO issues.
Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center.
Perform routine system maintenance, updates, and security compliance checks.
Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom).
Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement.
Provide clear, friendly, and effective communication to users at all technical levels.
Document troubleshooting steps, resolutions, and knowledge-base articles.
Required Skills & Experience:
3 years of experience in an IT help desk or technical support role.
Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications.
Experience with Active Directory, Azure AD, MFA, and identity management.
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
Strong customer service mindset and ability to multitask.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving mindset with attention to detail.
Strong organizational skills and ability to prioritize work.
Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A , Network , or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
Position Purpose:
The Help Desk Support Specialist will provide Tier 1-2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.
Key Responsibilities:
Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.
Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).
Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.
Monitor and respond to tickets via the help desk system within established SLAs.
Assist with VPN, MFA, and SSO issues.
Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center.
Perform routine system maintenance, updates, and security compliance checks.
Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom).
Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement.
Provide clear, friendly, and effective communication to users at all technical levels.
Document troubleshooting steps, resolutions, and knowledge-base articles.
Required Skills & Experience:
3 years of experience in an IT help desk or technical support role.
Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications.
Experience with Active Directory, Azure AD, MFA, and identity management.
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
Strong customer service mindset and ability to multitask.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving mindset with attention to detail.
Strong organizational skills and ability to prioritize work.
Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A , Network , or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.