What are the responsibilities and job description for the Help Desk/Desktop Support Analyst position at Jobs via Dice?
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Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. This is a long-term contract opportunity where you will play a vital role in ensuring smooth IT operations and resolving technical issues efficiently. The ideal candidate will have a proactive approach to problem-solving and excellent communication skills.
Responsibilities:
Provide timely and effective support for end-users, addressing technical issues related to hardware, software, and network connectivity.
Manage and troubleshoot Active Directory accounts, ensuring proper access permissions and security protocols.
Diagnose and resolve issues with Microsoft Windows operating systems, including Windows 10.
Handle service desk tickets, prioritizing and escalating issues as necessary to meet resolution timelines.
Perform basic troubleshooting for system errors, application malfunctions, and other technical problems.
Maintain accurate and detailed documentation of support activities, resolutions, and system changes.
Collaborate with other IT team members to implement solutions and improve overall system performance.
Educate users on best practices and preventive measures to avoid recurring technical issues.
Conduct regular system checks to ensure optimal functionality and security.
Support software installations and updates to maintain compatibility and performance.
Requirements
Minimum of 2 years of experience in a help desk or desktop support role.
Proficiency in managing and troubleshooting Active Directory accounts.
Strong knowledge of Microsoft Windows operating systems, particularly Windows 10.
Ability to effectively handle service desk tickets and prioritize tasks.
Proven experience in basic troubleshooting for hardware and software issues.
Familiarity with IT documentation practices and reporting.
Excellent problem-solving skills and a customer-focused mindset.
Strong verbal and written communication abilities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. This is a long-term contract opportunity where you will play a vital role in ensuring smooth IT operations and resolving technical issues efficiently. The ideal candidate will have a proactive approach to problem-solving and excellent communication skills.
Responsibilities:
Provide timely and effective support for end-users, addressing technical issues related to hardware, software, and network connectivity.
Manage and troubleshoot Active Directory accounts, ensuring proper access permissions and security protocols.
Diagnose and resolve issues with Microsoft Windows operating systems, including Windows 10.
Handle service desk tickets, prioritizing and escalating issues as necessary to meet resolution timelines.
Perform basic troubleshooting for system errors, application malfunctions, and other technical problems.
Maintain accurate and detailed documentation of support activities, resolutions, and system changes.
Collaborate with other IT team members to implement solutions and improve overall system performance.
Educate users on best practices and preventive measures to avoid recurring technical issues.
Conduct regular system checks to ensure optimal functionality and security.
Support software installations and updates to maintain compatibility and performance.
Requirements
Minimum of 2 years of experience in a help desk or desktop support role.
Proficiency in managing and troubleshooting Active Directory accounts.
Strong knowledge of Microsoft Windows operating systems, particularly Windows 10.
Ability to effectively handle service desk tickets and prioritize tasks.
Proven experience in basic troubleshooting for hardware and software issues.
Familiarity with IT documentation practices and reporting.
Excellent problem-solving skills and a customer-focused mindset.
Strong verbal and written communication abilities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.