Help Desk Analyst

Location: Scottsdale, AZ Description: Our client is currently seeking a Help Desk Analyst: FULLY ONSITE

Responsibilities

• Help Desk Support, Sr. provides support to end users for computer, application, system, device, access and hardware issues.
• Identifies, researches and resolves the most complex technical problems.
• Being a Help Desk Support, Sr. responds to telephone, email and on line requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• Additionally, Help Desk Support, Sr. coordinates with other teams or specialists to resolve an issue.
• May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members.
  
  

Qualifications

• May require an associate's degree or its equivalent.
• Typically reports to a supervisor or manager.
• Help Desk Support, has gained proficiency in multiple competencies relevant to the job.
• Works independently within established procedures associated with the specific job function.
  
  

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Contact:

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