What are the responsibilities and job description for the Help Desk Analyst position at Jobs via Dice?
Description
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.
Responsibilities:
Set up user hardware and ensure proper configuration.
Process returns and maintain accurate records.
Provide hands-on support for onsite users, troubleshooting basic IT issues.
Diagnose and resolve printer and office computer problems.
Perform minor server room tasks, such as rebooting terminal servers.
Create tickets for advanced issues requiring escalation.
Assist with resolving small-scale technical challenges to support daily operations.
Requirements
Familiarity with Active Directory for basic user account management.
Proficiency in Microsoft Windows 10 systems.
Ability to perform basic troubleshooting of IT equipment and software.
Knowledge of Microsoft Windows environments.
Experience handling service desk tickets and escalating issues when necessary.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.
Responsibilities:
Set up user hardware and ensure proper configuration.
Process returns and maintain accurate records.
Provide hands-on support for onsite users, troubleshooting basic IT issues.
Diagnose and resolve printer and office computer problems.
Perform minor server room tasks, such as rebooting terminal servers.
Create tickets for advanced issues requiring escalation.
Assist with resolving small-scale technical challenges to support daily operations.
Requirements
Familiarity with Active Directory for basic user account management.
Proficiency in Microsoft Windows 10 systems.
Ability to perform basic troubleshooting of IT equipment and software.
Knowledge of Microsoft Windows environments.
Experience handling service desk tickets and escalating issues when necessary.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.