What are the responsibilities and job description for the Help Desk Analyst position at Jobs via Dice?
Description
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Fort Worth, Texas. In this role, you will provide technical assistance and support across multiple sites, addressing IT-related issues and ensuring seamless operations. This position involves collaborating with onsite team members and occasionally traveling to other locations.
Title: L1 Helpdesk
Location: Fort Worth, Tx
Duration: 2-3 months
Pay: $25-28 per hour
Responsibilities:
Respond promptly to service desk tickets, resolving technical issues in a timely manner.
Provide support for Google Workspace applications, assisting users with troubleshooting and functionality.
Manage Active Directory tasks, including password resets and account maintenance.
Diagnose and resolve network connectivity problems for end users.
Offer remote desktop support to address software and hardware issues.
Collaborate with team members to ensure consistent IT support across multiple locations.
Maintain clear communication with employees regarding technical solutions and updates.
Travel to satellite sites as needed, with mileage reimbursement provided.
Document solutions and maintain accurate records within ServiceNow or other ticketing systems.
Adhere to scheduled shifts and provide reliable support during operating hours.
Requirements
Proficiency in Active Directory for account management and troubleshooting.
Experience handling service desk tickets and resolving technical problems efficiently.
Familiarity with Google Workspace tools and functionality.
Solid understanding of basic troubleshooting techniques for software and hardware.
Ability to resolve network connectivity issues effectively.
Strong communication skills to explain technical solutions to non-technical users.
Healthcare industry experience is a plus.
Willingness to travel occasionally to other locations within the region.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Fort Worth, Texas. In this role, you will provide technical assistance and support across multiple sites, addressing IT-related issues and ensuring seamless operations. This position involves collaborating with onsite team members and occasionally traveling to other locations.
Title: L1 Helpdesk
Location: Fort Worth, Tx
Duration: 2-3 months
Pay: $25-28 per hour
Responsibilities:
Respond promptly to service desk tickets, resolving technical issues in a timely manner.
Provide support for Google Workspace applications, assisting users with troubleshooting and functionality.
Manage Active Directory tasks, including password resets and account maintenance.
Diagnose and resolve network connectivity problems for end users.
Offer remote desktop support to address software and hardware issues.
Collaborate with team members to ensure consistent IT support across multiple locations.
Maintain clear communication with employees regarding technical solutions and updates.
Travel to satellite sites as needed, with mileage reimbursement provided.
Document solutions and maintain accurate records within ServiceNow or other ticketing systems.
Adhere to scheduled shifts and provide reliable support during operating hours.
Requirements
Proficiency in Active Directory for account management and troubleshooting.
Experience handling service desk tickets and resolving technical problems efficiently.
Familiarity with Google Workspace tools and functionality.
Solid understanding of basic troubleshooting techniques for software and hardware.
Ability to resolve network connectivity issues effectively.
Strong communication skills to explain technical solutions to non-technical users.
Healthcare industry experience is a plus.
Willingness to travel occasionally to other locations within the region.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Salary : $25 - $28