What are the responsibilities and job description for the Help Desk Analyst position at Jobs via Dice?
Description
We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.
Responsibilities:
Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.
Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.
Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.
Collaborate with team members to identify and implement solutions for recurring technical problems.
Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.
Assist with basic hardware and software installations and configurations.
Educate users on best practices and preventive measures to minimize technical disruptions.
Ensure timely communication with users about issue status and resolution timelines.
Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.
Requirements
Proficiency in Active Directory for user account management and troubleshooting.
Solid experience with Microsoft Windows 10 and related environments.
Strong problem-solving skills with the ability to perform basic technical troubleshooting.
Familiarity with service desk ticketing systems and processes.
Excellent communication skills to interact effectively with users and team members.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in a help desk or technical support role is preferred.
Knowledge of hardware and software installation and configuration is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.
Responsibilities:
Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.
Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.
Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.
Collaborate with team members to identify and implement solutions for recurring technical problems.
Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.
Assist with basic hardware and software installations and configurations.
Educate users on best practices and preventive measures to minimize technical disruptions.
Ensure timely communication with users about issue status and resolution timelines.
Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.
Requirements
Proficiency in Active Directory for user account management and troubleshooting.
Solid experience with Microsoft Windows 10 and related environments.
Strong problem-solving skills with the ability to perform basic technical troubleshooting.
Familiarity with service desk ticketing systems and processes.
Excellent communication skills to interact effectively with users and team members.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in a help desk or technical support role is preferred.
Knowledge of hardware and software installation and configuration is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.