What are the responsibilities and job description for the Help Desk Analyst position at Jobs via Dice?
Our client is looking for a Help Desk Analyst to join their on-premise IT team. If you're someone who takes initiative, follows through, and brings energy to solving problems, we want to hear from you! This role is perfect for someone who enjoys being hands-on, thrives in a fast-paced environment, and is eager to grow their technical skillset.
What You ll Do:
Provide first-level support for technical issues across the organization
Reset passwords, set up printers, and assist with new employee onboarding
Track and resolve incidents using ServiceNow ticketing system
Support hardware refresh projects, including imaging and deployment
Collaborate with the team on occasional server administration tasks
Communicate effectively with users at all levels, keeping them updated and informed
Proactively follow up to ensure issues are resolved thoroughly and promptly
What We re Looking For:
3 years help desk / service desk support experience.
A positive, can-do attitude and a natural desire to help people
Strong follow-through when you say you ll do something, you make it happen
Ability to work independently and take ownership of tasks
Experience with ServiceNow or similar IT ticketing systems
Comfortable with printer setup, password resets, user provisioning, and hardware swaps
Willingness to learn and take on more technical responsibilities over time
Dependable and consistent.
Bonus Points For:
Exposure to basic server administration or infrastructure support
Previous involvement in hardware lifecycle or refresh projects
Any certifications (CompTIA A , ITIL, etc.)
Rate: $20-25/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week.
What You ll Do:
Provide first-level support for technical issues across the organization
Reset passwords, set up printers, and assist with new employee onboarding
Track and resolve incidents using ServiceNow ticketing system
Support hardware refresh projects, including imaging and deployment
Collaborate with the team on occasional server administration tasks
Communicate effectively with users at all levels, keeping them updated and informed
Proactively follow up to ensure issues are resolved thoroughly and promptly
What We re Looking For:
3 years help desk / service desk support experience.
A positive, can-do attitude and a natural desire to help people
Strong follow-through when you say you ll do something, you make it happen
Ability to work independently and take ownership of tasks
Experience with ServiceNow or similar IT ticketing systems
Comfortable with printer setup, password resets, user provisioning, and hardware swaps
Willingness to learn and take on more technical responsibilities over time
Dependable and consistent.
Bonus Points For:
Exposure to basic server administration or infrastructure support
Previous involvement in hardware lifecycle or refresh projects
Any certifications (CompTIA A , ITIL, etc.)
Rate: $20-25/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week.
Salary : $20 - $25