Help Desk Analyst III

Description

Robert Half is seeking an Executive IT Support Engineer (Tier 2-3) to support a large enterprise logistics organization based onsite at the client's headquarters. This role is a 90-day contract-to-hire opportunity with strong intent to convert and plays a critical role delivering a high-touch, white-glove support experience.

This position requires a technically strong desktop/support professional who is comfortable troubleshooting complex issues live in front of executives.

Apply today.

Job Details

• Schedule: Monday-Friday, 8:00 AM - 5:00 PM (core hours)
• Duration: 90-day contract with strong intent to convert
• Location: 100% onsite (5 days/week)
• Attire: Business casual (collared shirt required)
  
  

Job Responsibilities

• Serve as the primary white-glove executive IT support resource at headquarters
• Provide direct, high-touch technical support to senior executives and leadership
• Troubleshoot and resolve complex desktop and endpoint issues end-to-end
• Diagnose issues across endpoint, identity, and network layers
• Support Windows and macOS executive devices in an enterprise environment
• Manage the full device lifecycle, including imaging, building, provisioning, shipping, and deployment
• Troubleshoot identity and access issues within Azure Active Directory (Entra ID), including MFA
• Isolate and troubleshoot network connectivity issues (wired, wireless, VPN, DNS)
• Handle escalations with professionalism, confidence, and clear communication
• Act as the first and last impression of IT, representing the department with polish and credibility
• Support a growing and evolving enterprise environment when not actively assisting executives
  
  

Requirements

Technical

• 5 years of enterprise-level IT support experience
• Tier 2 minimum support capability (Tier 3 strongly preferred)
• Proven experience working outside of a Tier 1, call-center environment
• Strong troubleshooting skills across:
• Windows 10/11
• Light macOS support
• Endpoint hardware (Microsoft & Dell devices)
• Printers and peripherals
• Mobile devices (Android & Apple)
  
  

Identity, Access & Cloud

• Hands-on experience with Azure Active Directory (Entra ID):
• User and group management
• Azure AD / Hybrid device joins
• MFA and authentication troubleshooting
• Strong ability to distinguish identity vs device vs network issues
  
  

Networking

• Foundational networking troubleshooting experience:
• Wired and wireless connectivity
• VPN issues
• DNS-related failures
• Ability to confidently determine when an issue is endpoint-based, network-based, or identity-based
  
  

Executive White-Glove Support

• Proven experience supporting executives or senior leadership
• Comfortable troubleshooting live in front of executives
• Polished, confident communication style
• Able to explain technical issues clearly without losing executive confidence
• Understands executive support as both technical delivery and relationship management
  
  

Nice-to-Have

• Scripting or automation experience (PowerShell, Python, Bash)
• Automation or process-improvement mindset
• Interest in long-term growth toward engineering or advanced technical roles
  
  

Soft Skills

• Strong executive presence
• Calm, confident, and engaging communicator
• Personable and people-oriented
• Able to project confidence even when diagnosing unknown issues
• Understands how troubleshooting behavior directly impacts user experience
• Inspires trust and confidence across senior leadership
  
  

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.