What are the responsibilities and job description for the Help Desk Analyst III position at Jobs via Dice?
Description
We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract position offers an opportunity to work on projects such as optimizing G Suite, installing security systems, and addressing technical challenges. The role is based in Attleboro, Massachusetts, and is part-time with potential for extension.
Responsibilities:
Enhance and streamline the functionality of G Suite to improve business operations.
Install and configure security cameras at designated warehouse locations.
Provide technical support for Microsoft Windows systems, including troubleshooting and resolving issues.
Manage service desk tickets efficiently, ensuring timely resolution of technical queries.
Offer support and guidance for Apple iOS devices used within the organization.
Maintain and update Active Directory as required.
Collaborate with team members to address IT-related challenges and implement effective solutions.
Assist with basic website management tasks, ensuring functionality and performance.
Deliver clear and thorough communication while resolving technical issues.
Ensure all systems are secure and operating effectively.
Requirements
At least 3 years of experience in a help desk or technical support role.
Proficiency in Active Directory management.
Strong knowledge of Microsoft Windows 10 and related troubleshooting.
Familiarity with service desk ticket management systems.
Experience supporting Apple iOS devices in a business setting.
Ability to install and configure security systems effectively.
Previous Experience Working With Small Businesses Is Preferred.
Basic understanding of website management is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract position offers an opportunity to work on projects such as optimizing G Suite, installing security systems, and addressing technical challenges. The role is based in Attleboro, Massachusetts, and is part-time with potential for extension.
Responsibilities:
Enhance and streamline the functionality of G Suite to improve business operations.
Install and configure security cameras at designated warehouse locations.
Provide technical support for Microsoft Windows systems, including troubleshooting and resolving issues.
Manage service desk tickets efficiently, ensuring timely resolution of technical queries.
Offer support and guidance for Apple iOS devices used within the organization.
Maintain and update Active Directory as required.
Collaborate with team members to address IT-related challenges and implement effective solutions.
Assist with basic website management tasks, ensuring functionality and performance.
Deliver clear and thorough communication while resolving technical issues.
Ensure all systems are secure and operating effectively.
Requirements
At least 3 years of experience in a help desk or technical support role.
Proficiency in Active Directory management.
Strong knowledge of Microsoft Windows 10 and related troubleshooting.
Familiarity with service desk ticket management systems.
Experience supporting Apple iOS devices in a business setting.
Ability to install and configure security systems effectively.
Previous Experience Working With Small Businesses Is Preferred.
Basic understanding of website management is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.