What are the responsibilities and job description for the Help Desk Analyst II position at Jobs via Dice?
Description
Robert Half Technology is searching for a skilled Help Desk Support Specialist for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote.
Responsibilities:
Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
Classify, and prioritize all service requests according to department standards and guidelines
Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.
Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.
Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
Work with Support Engineers and other internal service providers to guarantee smooth handoffs
Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals
Requirements
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Robert Half Technology is searching for a skilled Help Desk Support Specialist for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote.
Responsibilities:
Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
Classify, and prioritize all service requests according to department standards and guidelines
Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.
Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.
Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
Work with Support Engineers and other internal service providers to guarantee smooth handoffs
Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals
Requirements
- Experience Troubleshooting computers- Windows 10, Windows 11, BitLocker, dell computers, dell remote setups (docks, keyboards, monitors, headsets, pucks) Office365/M365, MS Teams, CyberArk, PCs where people are not administrators, VPN, working in ticketing queues.
- Customer service skills
- Good at multitasking
- Outgoing personality
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.