What are the responsibilities and job description for the Help Desk Analyst II position at Jobs via Dice?
Description
We are looking for a dedicated Help Desk Analyst II to join our team on a contract basis in Portland, Maine. In this role, you will provide essential technical support and troubleshooting services to ensure seamless operations for internal users. This position offers an excellent opportunity for those with a foundational knowledge of IT systems to further develop their skills in a dynamic and collaborative environment.
Responsibilities:
Provide first-line technical support for hardware, software, and networking issues to internal users.
Manage user accounts, including setups, password resets, and access changes.
Utilize ticketing systems to track, prioritize, and resolve user-reported issues efficiently.
Collaborate with offshore teams to escalate and resolve complex technical problems.
Offer clear, user-friendly guidance to non-technical individuals, ensuring positive user experiences.
Document support activities and contribute to the development of internal knowledge base resources.
Troubleshoot issues related to Active Directory, Windows 10, and basic networking.
Use remote desktop tools to provide effective support across various locations.
Stay updated with emerging technologies and best practices in IT support.
Participate in training and mentorship opportunities to enhance technical skills.
Requirements
Minimum of 2 years' experience in help desk or technical support roles.
Proficiency in troubleshooting Microsoft Windows systems and basic networking.
Familiarity with Active Directory, service desk ticketing platforms, and remote desktop tools.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Experience using tools like JIRA or similar ticketing systems.
Demonstrated ability to prioritize tasks and manage time effectively.
Customer service-oriented mindset with a focus on delivering exceptional support.
Interest in pursuing further IT certifications or education to advance in the field.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst II to join our team on a contract basis in Portland, Maine. In this role, you will provide essential technical support and troubleshooting services to ensure seamless operations for internal users. This position offers an excellent opportunity for those with a foundational knowledge of IT systems to further develop their skills in a dynamic and collaborative environment.
Responsibilities:
Provide first-line technical support for hardware, software, and networking issues to internal users.
Manage user accounts, including setups, password resets, and access changes.
Utilize ticketing systems to track, prioritize, and resolve user-reported issues efficiently.
Collaborate with offshore teams to escalate and resolve complex technical problems.
Offer clear, user-friendly guidance to non-technical individuals, ensuring positive user experiences.
Document support activities and contribute to the development of internal knowledge base resources.
Troubleshoot issues related to Active Directory, Windows 10, and basic networking.
Use remote desktop tools to provide effective support across various locations.
Stay updated with emerging technologies and best practices in IT support.
Participate in training and mentorship opportunities to enhance technical skills.
Requirements
Minimum of 2 years' experience in help desk or technical support roles.
Proficiency in troubleshooting Microsoft Windows systems and basic networking.
Familiarity with Active Directory, service desk ticketing platforms, and remote desktop tools.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Experience using tools like JIRA or similar ticketing systems.
Demonstrated ability to prioritize tasks and manage time effectively.
Customer service-oriented mindset with a focus on delivering exceptional support.
Interest in pursuing further IT certifications or education to advance in the field.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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