GIS SUPPORT ENGINEER (SMALLWORLD

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GIS Smallworld Support Engineer – Job Description

Job Title

GIS Smallworld Support Engineer

Job Summary

We are seeking an experienced GIS Support Engineer with strong expertise in GE Smallworld to support and maintain enterprise GIS applications for utility operations. The role involves production support, incident resolution, application maintenance, troubleshooting, integrations, and coordination with business and technical teams to ensure reliable GIS operations.

The ideal candidate should have experience supporting utility GIS environments, preferably in electric, gas, or telecom domains, with knowledge of GIS data models, spatial technologies, and enterprise application support processes.

Key Responsibilities

• Provide L2/L3 production support for GE Smallworld GIS applications and related integrations.
• Monitor application health, troubleshoot incidents, and resolve production issues within SLA timelines.
• Support GIS environments including application servers, databases, and interfaces.
• Perform root cause analysis (RCA) for recurring incidents and implement preventive fixes.
• Coordinate deployments, patches, upgrades, and release activities.
• Support integrations between GIS and enterprise systems such as:
• OMS
• ADMS
• SAP
• Work Management Systems
• Asset Management systems
• Assist in data corrections, spatial validation, and GIS data quality activities.
• Work with business users, developers, and infrastructure teams to resolve issues.
• Create and maintain technical documentation, support runbooks, and knowledge articles.
• Participate in on-call support and production maintenance activities.
• Support disaster recovery testing and environment validations.
  
  

Required Skills & Qualifications

Technical Skills

• Strong experience with GE Smallworld GIS platform support.
• Experience with:
• Smallworld Core
• Magik programming language
• GIS database management
• Spatial data concepts
• Knowledge of:
• Linux/Unix environments
• SQL and relational databases
• Shell scripting or automation
• Web services/API integrations
• Experience with incident management and ticketing tools such as:
• ServiceNow
• Jira
• Understanding of utility network models and asset data.
  
  

Domain Experience

• Utility industry experience preferred:
• Electric utilities
• Gas utilities
• Telecom utilities
  

Soft Skills

• Strong analytical and troubleshooting skills.
• Good communication and stakeholder management abilities.
• Ability to work in a production support environment with multiple priorities.
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, GIS, Engineering, or related field.
• Experience with:
• GIS integrations
• Spatial ETL tools
• Cloud or hybrid environments
• DevOps/support automation
• Knowledge of Agile and ITIL processes.
• Experience supporting enterprise-scale GIS implementations.
  
  

Sample Experience Requirement

• 5 years of GIS application support experience.
• 3 years of hands-on experience supporting GE Smallworld applications.
• Experience in utility digital transformation or enterprise GIS modernization programs is a plus.
  
  

Nice-to-Have Skills

• Python or scripting knowledge
• FME experience
• ArcGIS exposure
• CI/CD deployment support
• Oracle/PostgreSQL database support
• Kubernetes/OpenShift awareness
  
  

If you''d like, I can also help with:

• A shorter recruiter-friendly JD
• Resume screening criteria
• Interview questions
• Skill matrix
• Contract vs full-time version
• Utility-specific Smallworld JD (Electric Distribution focus)