What are the responsibilities and job description for the Fraud Analyst / Risk Analyst (Fraudent + Customer Support) position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented Fraud Analyst / Risk Analyst (Fraudent Customer Support) . This is a 06 months contract opportunity with long-term potential and is located in Atlanta, GA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-08639
Pay Range: $20 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Immediate need for a talented Fraud Analyst / Risk Analyst (Fraudent Customer Support) . This is a 06 months contract opportunity with long-term potential and is located in Atlanta, GA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-08639
Pay Range: $20 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Handle inbound calls (15 20 /day) related to fraud, payments, and account risk
- Investigate suspicious transactions & financial activity
- Support merchants with:
- Payment holds
- Chargebacks
- Account verification
- Perform KYC / KYB checks & document verification
- Identify fraud trends like account takeover & transaction anomalies
- Balance customer experience risk policies
- 2 years in Fraud / Risk / Payments / Banking / Financial Services OR Call Center experience handling financial products
- Experience with:
- Transaction monitoring
- Fraud detection
- Customer interaction (calls)
- Strong communication problem-solving skills
- KYC / KYB / AML experience
- Fintech or banking background
- Experience handling escalations
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Salary : $20 - $30