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Job ID: 791656
Position: Field Technician
Client: AGFC
Location: 2 Natural Resources Dr, Little Rock, AR 72205
Duration: 6 Months
Job Description:
Job ID: 791656
Position: Field Technician
Client: AGFC
Location: 2 Natural Resources Dr, Little Rock, AR 72205
Duration: 6 Months
Job Description:
- Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
- What You'll Do
- End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
- System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
- Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
- Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
- Identity Management: Manage user, group, and computer accounts within a centralized directory service.
- Training & Compliance: Assist with security awareness training and phishing simulations.
- Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
- Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
- Travel Requirements
- This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.
- 3 years of experience in each of the following:
- Field technician support
- Desktop and laptop troubleshooting
- Mobile device support
- Network administration and support
- Software installation and maintenance
- Peripheral device configuration
- Help desk/telephone support
- Exceptional customer service skills with a commitment to user satisfaction
- Strong communication abilities for technical and non-technical audiences
- Preferred Qualifications
- CompTIA A , Network , or similar IT certifications
- Experience with macOS support
- Google Workspace administration experience
- Experience in government or conservation organizations
- Windows 10/11 operating systems
- Microsoft 365 and Office Suite
- Active Directory administration
- iOS and Android mobile device management
- Basic networking (TCP/IP, DNS, DHCP)
- Antivirus and security software
- Remote support tools