What are the responsibilities and job description for the Field Support Technician position at Jobs via Dice?
HCL Technologies Limited
Job Summary
The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.
Key Responsibilities
Key Responsibilities:
Provide deskside and remote support for Windows and Apple laptops/desktops
Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
Perform device imaging, staging, deployment, and post-deployment validation
Configure, support, and troubleshoot end-user devices and peripherals
Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
Diagnose and resolve hardware, OS, and application issues
Manage tickets in ServiceNow or similar ITSM tool including updates and closure
Follow ITIL processes for incident, request, and asset handling
Assist with new-hire onboarding (accounts, devices, access coordination)
Ensure accurate asset assignment and updates in the asset management system
Perform asset tagging, inventory counts, and stockroom organization
Coordinate depot/vendor repairs and warranty replacements
Adhere to SLAs, security policies, and compliance standards required in healthcare
Participate in rotational on-call and after-hours support when required
Skill Requirements
2 3 years of experience in deskside / field support / EUC support
Strong knowledge of Windows 10/11 and basic Mac support
Experience with ServiceNow or similar ticketing systems
Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
Excellent troubleshooting and customer service skills
Ability to work independently or as part of a team in clinical environments
Ability to lift and move IT equipment as needed
Other Requirements
Job Summary
The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.
Key Responsibilities
Key Responsibilities:
Provide deskside and remote support for Windows and Apple laptops/desktops
Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
Perform device imaging, staging, deployment, and post-deployment validation
Configure, support, and troubleshoot end-user devices and peripherals
Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
Diagnose and resolve hardware, OS, and application issues
Manage tickets in ServiceNow or similar ITSM tool including updates and closure
Follow ITIL processes for incident, request, and asset handling
Assist with new-hire onboarding (accounts, devices, access coordination)
Ensure accurate asset assignment and updates in the asset management system
Perform asset tagging, inventory counts, and stockroom organization
Coordinate depot/vendor repairs and warranty replacements
Adhere to SLAs, security policies, and compliance standards required in healthcare
Participate in rotational on-call and after-hours support when required
Skill Requirements
2 3 years of experience in deskside / field support / EUC support
Strong knowledge of Windows 10/11 and basic Mac support
Experience with ServiceNow or similar ticketing systems
Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
Excellent troubleshooting and customer service skills
Ability to work independently or as part of a team in clinical environments
Ability to lift and move IT equipment as needed
Other Requirements
- Optional Certifications: Comptia A , Itil Foundation, Or Equivalent In Hardware Support And Operations