What are the responsibilities and job description for the Field Support Technician position at Jobs via Dice?
Description
Headquartered in Baton Rouge, LA, serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. FMOL's St. Dominic Hospital in Jackson, MS is looking for 2 motivated Field Support Technicians to join their new team that specifically support St. Dominic's clinic locations.
splitting their desktop teams and developing an offsite desktop team to support the clinics and be proactive by doing rounding at the clinic sites. Today if a user has a request for a new laptop, printer, mouse, etc or has a quick issue, users have to submit a ticket and wait for helpdesk/desktop to respond which takes time. We want a team of technicians to basically do rounding at each of the offsite clinic locations to constantly check in on what is needed from an IT standpoint. The last thing a Dr or Nurse wants to do after a long shift is call the helpdesk and go through the formal process of creating a ticket. These techs will show up at clinics, introduce themselves as an IT Technician, and check if anyone is experiencing any IT issues that they can help troubleshoot right there on the spot, or create a helpdesk ticket for the issue so they don't have it. The Director described it like Disney world service so think of needing a water at Disney world - They don't tell you that the water station is around the corner, they go out of their way to go and get that water and bring it to you. That is the type of customer service they are wanting at OLOL. We will need to do some extra screening to make sure candidates are highly customer service focused. It's looking like this will be a contract to start, but if things work out they will convert them to FTEs and make this a permanent team.
Skills
Desktop, Troubleshooting, Customer service, Technical support, Office 365, Windows 10, Support, Hardware, Active directory, Deployment, O365, Printers, Hardware support, Install, Imaging, Sccm, Help desk support, Help desk, Desktop hardware, Ticketing system, It support, A , Desktop troubleshooting
Top Skills Details
Desktop,Troubleshooting,Customer service,Technical support,Office 365,Windows 10,Support,Hardware,Active directory,Deployment,O365,Printers,Hardware support,Install
Additional Skills & Qualifications
Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.
Experience Level
Intermediate Leve
Pay And Benefits
The pay range for this position is $14.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jackson,MS.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Headquartered in Baton Rouge, LA, serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. FMOL's St. Dominic Hospital in Jackson, MS is looking for 2 motivated Field Support Technicians to join their new team that specifically support St. Dominic's clinic locations.
splitting their desktop teams and developing an offsite desktop team to support the clinics and be proactive by doing rounding at the clinic sites. Today if a user has a request for a new laptop, printer, mouse, etc or has a quick issue, users have to submit a ticket and wait for helpdesk/desktop to respond which takes time. We want a team of technicians to basically do rounding at each of the offsite clinic locations to constantly check in on what is needed from an IT standpoint. The last thing a Dr or Nurse wants to do after a long shift is call the helpdesk and go through the formal process of creating a ticket. These techs will show up at clinics, introduce themselves as an IT Technician, and check if anyone is experiencing any IT issues that they can help troubleshoot right there on the spot, or create a helpdesk ticket for the issue so they don't have it. The Director described it like Disney world service so think of needing a water at Disney world - They don't tell you that the water station is around the corner, they go out of their way to go and get that water and bring it to you. That is the type of customer service they are wanting at OLOL. We will need to do some extra screening to make sure candidates are highly customer service focused. It's looking like this will be a contract to start, but if things work out they will convert them to FTEs and make this a permanent team.
Skills
Desktop, Troubleshooting, Customer service, Technical support, Office 365, Windows 10, Support, Hardware, Active directory, Deployment, O365, Printers, Hardware support, Install, Imaging, Sccm, Help desk support, Help desk, Desktop hardware, Ticketing system, It support, A , Desktop troubleshooting
Top Skills Details
Desktop,Troubleshooting,Customer service,Technical support,Office 365,Windows 10,Support,Hardware,Active directory,Deployment,O365,Printers,Hardware support,Install
Additional Skills & Qualifications
Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.
Experience Level
Intermediate Leve
Pay And Benefits
The pay range for this position is $14.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jackson,MS.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $14 - $23