What are the responsibilities and job description for the Field Services Supervisor position at Jobs via Dice?
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Description
We are looking for a skilled and motivated IT Supervisor to lead and manage a team of Field Service Technicians in the Hartford, Connecticut area. In this role, you will oversee service delivery operations, ensure technical excellence, and maintain high levels of customer satisfaction. This position requires a strong technical background, leadership expertise, and a commitment to continuous improvement.
Responsibilities:
Lead and mentor a team of Field Service Technicians, providing guidance and conducting performance reviews.
Manage service delivery operations, ensuring timely and accurate documentation, ticket resolution, and adherence to SLAs.
Act as the primary escalation point for field-related incidents and provide advanced technical support when needed.
Oversee quality control of fieldwork and ensure compliance with operational standards and security best practices.
Facilitate departmental meetings and promote a collaborative and accountable team culture.
Develop, document, and refine field service procedures to improve efficiency and service quality.
Ensure professionalism and customer satisfaction during all client engagements, addressing concerns promptly.
Provide technical oversight for servers, workstations, networking equipment, and Microsoft environments.
Manage IT inventory processes, including shipping and receiving, to support operational needs.
Participate in after-hours or on-call support rotations to meet client requirements.
Requirements
A minimum of 5 years of IT support experience, preferably in a managed services environment.
At least 2 years of leadership or supervisory experience.
Associate degree or equivalent work experience is required; a Bachelor's degree is preferred.
Proficiency in Microsoft environments, including Microsoft 365, Azure, and Active Directory.
Strong knowledge of networking technologies such as firewalls, switches, VLANs, and VPNs.
Experience with ticketing systems and technical documentation processes.
Excellent troubleshooting, analytical, and communication skills.
Valid driver's license and ability to travel to client locations as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a skilled and motivated IT Supervisor to lead and manage a team of Field Service Technicians in the Hartford, Connecticut area. In this role, you will oversee service delivery operations, ensure technical excellence, and maintain high levels of customer satisfaction. This position requires a strong technical background, leadership expertise, and a commitment to continuous improvement.
Responsibilities:
Lead and mentor a team of Field Service Technicians, providing guidance and conducting performance reviews.
Manage service delivery operations, ensuring timely and accurate documentation, ticket resolution, and adherence to SLAs.
Act as the primary escalation point for field-related incidents and provide advanced technical support when needed.
Oversee quality control of fieldwork and ensure compliance with operational standards and security best practices.
Facilitate departmental meetings and promote a collaborative and accountable team culture.
Develop, document, and refine field service procedures to improve efficiency and service quality.
Ensure professionalism and customer satisfaction during all client engagements, addressing concerns promptly.
Provide technical oversight for servers, workstations, networking equipment, and Microsoft environments.
Manage IT inventory processes, including shipping and receiving, to support operational needs.
Participate in after-hours or on-call support rotations to meet client requirements.
Requirements
A minimum of 5 years of IT support experience, preferably in a managed services environment.
At least 2 years of leadership or supervisory experience.
Associate degree or equivalent work experience is required; a Bachelor's degree is preferred.
Proficiency in Microsoft environments, including Microsoft 365, Azure, and Active Directory.
Strong knowledge of networking technologies such as firewalls, switches, VLANs, and VPNs.
Experience with ticketing systems and technical documentation processes.
Excellent troubleshooting, analytical, and communication skills.
Valid driver's license and ability to travel to client locations as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.